D3 - Diploma
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Browsing D3 - Diploma by Author "BELLA NABILLAH"
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Item model percakapan bagi customer service dalam melayani nasabah di PT.BRI KCP Jatinangor(2013-07-31) BELLA NABILLAH; Tidak ada Data Dosen; Tidak ada Data DosenABSTRAK Laporan ini pada dasarnya berisi tentang pelaksanaan praktik kerja lapangan yang dilakukan oleh penulis, selama melaksanakan praktik kerja lapangan penulis sebagai UPN yaitu Unit Pelayanan Nasabah seperti Customer Service. Laporan tugas akhir ini berjudul “Model Percakapan Bagi Customer Service Dalam Melayani Nasabah Di PT. BRI KCP Jatinangor”. Metode penelitian ini menggunakan studi kepustakaan dan studi lapangan. Penulis diberi tugas untuk mengetahui bagaimana cara kerja dan melayani nasabah dengan baik. Dalam laporan ini penulis juga menjelaskan bagaimana customer service menggunakan bahasa Inggris jika terdapat nasabah dari luar negeri. Hasil dari pengamatan dan pengalaman saya menunjukkan bahwa Customer Service mempunyai peran yang sangat penting dalam melayani nasabah dan menunjang kualitas pelayanan bank. ABSTRACT This report basically contains the implementation of field study experienced by the author, during author carried out field study, the author was given a job as UPN (Customer Service Unit) or known as Customer Service. This final report titled “Model of Conversation For Customer Service In Serving Customer in PT. BRI KCP Jatinangor”. This research method uses a literature study and field study. The author was given the task to find out how to work and serve our customers well. In this report the author also explains how the customer service uses English if there is a customer from abroad. The result of my observations and experience shows that Customer Service has a very important role in serving our customers and supporting the banks service quality.